Professional services that accelerate migration, add flexibility, and maximize effeciency
You want to see your new investment brought into production as quickly as possible but have time and resource limitations, nor can you fully predict all your future business needs. Oberon NextGen’s professional services offerings help mitigate uncertainty and provide agility for our customers by ensuring they are empowered with the services they need to be successful without the risk of unpredicted additional costs.
I need to do more with fewer resources. Can Oberon NextGen help?
Our team offers industry-leading 12-hours-a-day support for technical issues and professional services projects which have been lauded by our customers. Let us empower you to go further and higher by taking advantage of our experience and enthusiasm for helping our customers succeed.
Consultancy
Our team has extensive experience in the office equipment and managed print services industries. Our expert assessments will help identify efficiencies, differentiation and growth possibilities, and strategies to help you meet your goals.
Onboarding
Through our comprehensive onboarding process, our team of experienced agents will accelerate the implementation of your Oberon NextGen solution so that your organization can start to experience the benefits as soon as possible. This includes implementation assistance, customization, initial training, and enabling seamless integration into existing supported workflows.
Pro Services Subscriptions
Beyond initial configuration and training, Oberon NextGen offers a variety of services to maximize the return on your initial investment. A professional services subscription provides numerous advantages for your business, starting with priority support to ensure faster resolution of issues:
DCA Migration Acceleration
Our fleet migration service is a cost-effective way to accelerate the adoption of your new data collection agent without straining your existing resources or adding headcount. Our scheduling and installation teams will:
- Call to schedule installation appointments and answer customer questions.
- Send email blasts to raise awareness, set installation meetings and/or provide self-installation instructions.
- Provide a scheduling management platform to customers, enabling automated email and SMS reminders, and self-rescheduling.
- Perform customer DCA installations and troubleshoot issues for a guaranteed successful migration.
- Provide regular project progress reports.
Complementary DataConnect Pro Licenses
As a special bonus, dealers subscribed to a professional services subscription package will also receive up to two premium connectivity modules from our DataConnect Pro middleware hub at no additional charge—hundreds of dollars per month of value! Some examples:
- eAutomate Pro
- Sales Suite Pro
- SYNNEX Pro
- CEO Juice Pro
- QuickBooks Pro
- Zoho Pro
- ConnectWise Pro
- Forza Pro
- MS Dynamics Pro
Designed Around Your Needs
Our professional services subscriptions can be used for customized one-off or ongoing projects, filling gaps in your resource pools such as support, consultation services and more. With a PS package, you will automatically benefit from additional value-added services from our experienced team of subject matter experts:
- Collaboration and brainstorming on business and technical matters of concern.
- Assistance responding to RFP/RFQs.
- Development of advanced reportint.
- Real-time chat for designated trainer resource(s).
- Regular checkpoint calls.
- Assistance cleaning up legacy DCA and CRM data.
- Monthly collaboration with your sales team to refresh customer data.
- Operating hours: 12 hours a day, 7 a.m. to 7 p.m. ET